Amazon Connect Specialization

We can help build Amazon Connect Contact Centers! At ScaleCapacity, we offer an illustrated detailed planning guide to outline the problems you would like to consider if you're designing a new Amazon-powered Call Center.

Service we offer

In traditional contact centers, your contact center manager is often required to work with third-party companies to create or change your contact center and update features. With the help from ScaleCapacity and Amazon Connect an Omni Channel Cloud Contact Center Service you can use to create an AI-enabled customer experience within minutes it's built on the same technology that Amazon uses to provide award-winning customer service.

AWS Services
  • AWS-Lambda

    AWS-Lambda

  • Amazon-Simple-Storage-Service-S3

    Amazon-Simple-Storage-Service-S3

  • Amazon-Kinesis-Data-Streams

    Amazon-Kinesis-Data-Streams

  • Amazon-CloudWatch

    Amazon-CloudWatch

  • AWS-Secrets-Manager

    AWS-Secrets-Manager

  • Amazon-Lex

    Amazon-Lex

  • Amazon-DynamoDB

    Amazon-DynamoDB

  • Amazon-Connect

    Amazon-Connect

  • Amazon-RDS

    Amazon-RDS

  • Amazon-Pinpoint

    Amazon-Pinpoint

  • Amazon-Simple-Email-Service-SES

    Amazon-Simple-Email-Service-SES

ScaleCapacity can help you

  • Build Omni Channel solution.
  • Smart Automated replies with Amazon Lex
  • Analyze, evaluate and migrate to Cloud based contact Center
  • Ready to go basic contact Center flows
  • CRM integration.
  • Agent CCP panel customization.

Learn how we have helped our customers

East Point

The Administration Division of East Point establishes the vision, mission, and objectives for the City. Working in conjunction with the senior leadership team, the Director develops a strategic technology plan, establishes a budget and executes initiatives designed to enhance productivity complies with various regulatory mandates and meets the needs of citizens and businesses.

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Self Park FLL
Self Park FLL

Self Park FLL is the only economy airport parking lot serving Fort Lauderdale International Airport to offer self parking spaces. They offer 24 hour shuttle service, simple advance bookings, and free cancellations up to the day before your trip. They offer something a little more special. Hotel service delivery in an FLL airport parking environment.

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